What is up with bad service?

It's not like there are not a gazillion restaurants in Wichita that I have to put up with BAD service.....tonight at an Old Town establishment (name rhymes with Parkspur) me and my friends had the worst service! The waitress actually rolled her eyes when I asked for a refill. Believe me all seven of us are decent guests and deserved FAR better than what we got tonight. The real shame is that few of us will eat there again...and we will be certain to inform our friends of the depressing time we had....